Info: WristWidget® FAQ's

 

Is the WristWidget® One-Size-Fits-All?

For the most part... yes! There is a small percentage of the population that has an unusually small wrist.  The fit actually has more to do with the depth of your wrist crease than the circumference. 

The WristWidget can be worn on left and right wrists. 

How tight should it be?
It takes about a week to figure out what the tension should be for your injury. It should be snug at night and tight with heavier activities. For instance, if your weight bearing tolerance without the WristWidget® is only 30 lbs and you are performing a task which requires 60 lbs of force, the WristWidget® needs to be tight. When you are done with the task, you will need to adjust it to a lighter tension. The micro adjustment function of the WristWidget® is essential to ensure that you can tolerate it for up to 12 weeks.

 

How long does the WristWidget® last?
It is made to last for the entire length of your recovery which can be up to 4 months. It is designed to be used in the water and last a long time. The hook and loop is cut to a length to ensure that it lasts longer. If for any reason it does not last for you, email us and we will replace it free of charge.

How do I wash my WristWidget®?
Soak WristWidget® in a 1 tablespoon vinegar and 1 cup water solution. Hang to dry. DO NOT USE A WASH MACHINE OR DRYER. 

Can I wear it in the water?
Yes! It is made to provide continuous support- even in the water.

Can I continue athletic activities with the WristWidget®
In general, if your weight bearing tolerance is over 60 lbs., you are safe to perform heavier tasks with the WristWidget® without re-injury. Tasks which are risky are end range rotation with weight and weight-bearing: bicep curls with palm up and over 4 lbs of weight; pull-ups with palms facing you; weightlifting over your current weight bearing tolerance etc. You can email me specific questions.

Is there a support group available?
YES!  Please request to join the "TFCC and Ulnar Sided Wrist Pain" Facebook group.  This is a place where over 6000 members - patients, therapists, physicians, and alternative medicine practitioners can share their stories and experiences with this disabling and poorly understood injury. 
You can find the group here. 

How do I know that the WristWidget® will help me?
Don't worry- you will know. Every person who has the TFCC injury puts it on and KNOWS. If you put it on and it hurts- it is not for you. The WristWidget® is only appropriate for those with pain with weight bearing and show an immediate change in weight bearing tolerance with it on. It is refundable if you do not find it immediately helpful.

 

What is the WristWidget® made of?

The Material is a custom nylon-cotton mix, hook and loop.  We stopped using toxic neoprene years ago.  We have designed our material using only natural dies.  There is nothing toxic in the WristWidget.  

Have a small wrist, and find the WristWidget® is sliding over your Ulna bone?? 
Our findings show that 1% of the population suffer from this ailment. The fit actually has more to do with the width of your wrist crease than the circumference.
Remedies: Moleskin, Coban®, trim the fabric or criss cross the WristWidget® straps.
What Lcode do I use to bill for the WristWidget®?
L3906 - Wrist hand orthosis, without joints, may include soft interface, straps, custom fabricated, includes fitting and adjustment.  LCodes can change, we are not LCode experts. If you find a more appropriate code, please let us know. 
 
HCPCS CODE A4466

Warranty / Ordering

Warranty
The WristWidget® has a 100% satisfaction guarantee warranty. If the WristWidget® is not working for you or supplying relief, please let us know and we'll assist you promptly with a refund, return, or exchange. 

What methods of payment do you accept?
You can pay for your order by using the following:  Visa, MasterCard, American Express or Discover.

Is your site a safe and secure shopping site?
You can shop at wristwidget.com online with confidence. We have partnered with Shopify's secure payment system. The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry (PCI) Data Security Standard.

Shipping

Shipping options USA:
We do our very very best to ship all orders within 24 hrs. Your order will be shipped at the at speed requested.

Shipping Globally
The WristWidget® is available globally - please search for the WristWidget® in your area - Amazon, eBay, and many distributors carry it.  Make sure you are buying the authentic product!

    What is your returns policy?
    We stand by the performance and quality of the WristWidget® 100%. If you are not totally satisfied with the results, please simply contact us at 800.320.4805 or email us at info@wristwidget.com.  Have your order # available if  possible.  Please note; return shipping is not included for refunds.   

    Privacy

    We care about your privacy and don’t sell your information and use few apps on the site for your safety.

    WristWidget® Guarantee

    100% satisfaction guarantee. Our primary goal is to help as many people and heal as many wrists as possible. With TLC and personalized care for each case, we do our very best to keep up with all the email and questions. Wendy (the owner/ creator) is as caring as they come. If you need help with the diagnosis she's an invaluable resource. Her email is info@wristwidget.com

     

    Wholesale Information

    How do I place a wholesale order?
    If you are interested in selling the WristWidget® online or in your retail space, please fill out our wholesale information form and we will be in touch with you. Wholesale Order Form 

    Is there a Minimum Order Quantity for the WristWidget®?
    Yes, the MOQ for the WristWidget®  is 25 units to qualify for wholesale prices.

    Can I do net terms?
    No, net terms are not available.

    Do you bill us?
    No, all orders must be paid before they will be processed or shipped.